Dear Dan and all at Dedicated Audio,
I have just received the Dynaudio Excite X12 which I ordered on Thursday,
wow! Fast and safe delivery. Dan you were a pleasure talking with you on
the phone as you were courteous and knowledgeable.
I am very happy that I found your website.
The Dynaudio's are already hooked up to a McIntosh MC-275 50th Anniversary
Edition and they are wonderful. The black gloss is the only way to go!
They are spectacular as a piece of art. The X12s are focused, articulate
with a very real sound stage and they just disappear as they produce
Thank you for you outstanding service. (thanks also for the mini light it
also is very cool).
All the best,
Rear Admiral, USN (retired)
I received the belt today. Thank you very much. I am very impressed with the level of service that I've had with Dedicated Audio. Matt was very helpful.
A Happy Customer
Thank you for your great customer service helping me set up my new Clearaudio Nano. It sounds wonderful.
Pardon my French but....Damn !!!
I ordered the Kimber Kable DV-75 from AA on July 30th and after 9 days it still hadn't shipped, so I cancelled. I then did an internet search for the cable and your site came up. I called and talked to I believe Daniel and he took my order on Aug. 7th and in 2 days he had the cable at my house half way across the country. I might mention that we've spent 1000's at AA and have never heard of your site so you'd think the opposite would be true. Unlike Axxxx Axxxxxx, that's customer service.
Thanks again, (soon to be a repeat customer) Bill P.
Seriously, holy crap! I always try to listen with an open mind and ear and try not to prejudge or have expectations on how something might sound, but from the first note that played on the T+A DAC8, it kicked butt. The Dynaudio Focus 220 MKII speakers in only a couple of songs never sounded this GOOD.
Thanks again for everything, it has really been a pleasure! My system sounds marvelous with the new T+A equipment!
Sincerely - from a very happy customer
Just wanted to drop you a quick note to let you know that I received
the monitors tonight. I haven't had the chance to unbox them yet but
I wanted to take the time to thank you for helping me get these Dyns.
I am looking forward to doing more business with you in the
(hopefully) near future. In the meantime, I will be listening to some
wonderful music through these speakers.
Once again thank you for taking care of me. You have made every effort to live up to the first part of your company's name (DEDICATED!).
Thanks for taking care of this promptly and for the notification. In my experience, this level of customer service is unusual and greatly appreciated.
I got the Maggie jumpers this afternoon and installed them as soon as I got a chance. The improvement in clarity across the spectrum compared to the resistors was immediately evident and will likely improve as the jumpers break in.
This is a no-brainer tweek for the 3.7.
The turntable arrived today (in four boxes). My wife is appalled and disgusted that I spent 8k on a record player. She asked me if I had any idea how many Tanzanian orphans I could house, cloth, and feed for 8k? I didn't bite. She takes a herd of Luther students to Tanzania every January as part of the Luther College study abroad program.
The record cleaning machine is terrific. I can't believe I did not pick one up years ago.
Have a pleasant weekend, I know I will.
Just wanted to drop you guys a letter to let you know how pleased I am and to thank you. From my first experience on the telephone with Matt to my subsequent visits and purchases from the "Master" Dan and Matt, Dedicated Audio is just that, Dedicated in every sense of the word. You guys go far beyond any other audiophile shop I have ever entered. You listen to the customer's needs and wishes then tailor a untouchable system for their budget. Your recommendations have proven to be the largest "bang" for the investment. You spend the time to understand your customer and advise them correctly.I am completely amazed with my system.down to the last interconnect. I would recommend Dedicated Audio to anyone seriously looking into high end audio. Kudos and I can't wait to make my next purchase!
Thank you again for your patient, conscientious assistance and well-informed advice. I genuinely appreciate it.
I wanted to check in and let you know that the Dynaudios arrived safe and sound on Wednesday afternoon. As you predicted, they are amazing. Thank you so much for your personal attention to the matter. I will keep you in mind for any future audio purchases I make (integrated amp at some point), and I am telling everyone I know how great Dedicated Audio is. Thanks again!
just finished setting up the focal cms 40's; incredible speakers!
thanks for the fast shipping
will keep your site bookmarked, for anything i need next time.
Just a quick note to thank you for your service. The speakers are up and running and they are magnificent!
Received the box today and everything works fine.
The Bryston has a beautiful sound and I am very happy about it.
I expect that it will get even better after break in.
You want follow up and service from a "Dedicated" dealer, you want to deal with Dedicated Audio, it does not get any better. ++AAAAA++ Thank You.
Prompt shipment, excellent communication, and truth in advertising. All you can ask for.
Just a superb transaction. Assisted me every way they could in making the right purchase at the right price. Excellent communication and lightning fast shipping. THANKS !!!!!!
The 740A arrived rapidly, hooked up that night, and I've been entranced ever since. Sounds great?powerful, detailed, warm, a great match for my Boston E 70's and B6 sub, in my downstairs family room. A great unit, I'll be using it for years. At some point I'll contact you about the multi room function.
Great shipper: fast delivery, item very well packed. Very pleased.
Product did not arrive even though seller sent. Immediately sent replacement when notified. Excellent communication.
Dedicated Audio was responsive, courteous, service oriented and a pleasure to deal with. Best online experience for me. I already made another purchase and will remain a customer.
Straightforward and professional, informed me of shipment less than 24h after purchase. Extremely satisfied with service.
Wow - didn't expect the unit until Friday (two days from now) and it's already here in excellent condition. Thanks for the super service!
I want to thank the Dedicated Audio. Best products and best treatment. Thanks.
FA - Brazil
I've recently had bad luck with Amazon dealers so I'm glad to say this has been my smoothest transaction yet after about a year on Amazon. The mini LED light was nice too! So thank you so much, the turntable was fantastic.